# Welcome to iChat Labs iChat Labs is a Sydney based Marketing Automation Agency specialising in building creative and innovative business solutions. We love creating both customised and plug and play business solutions. We have built custom sales and marketing automation for our clients. Apart from building CRM systems, we enable businesses to build and deploy chatbots and other AI-powered communication tools for customer engagement, better conversions and more. We mainly use two core products to transform our client's businesses. We use iCRM and iBOT. iCRM is the all in one sales and marketing CRM solution provided by iChat Labs. iBot it a super powerful and flexible chatbot building platform offered by iChat Labs. We have developed and still continue to develop custom business solutions as well as plug and play chatbot templates for you to get started with no prior experience with marketing automation or building chatbots. If you're experienced chatbot builder, our platform gives you even more power with our visual flow builder where you can build out complex chatbot flows quite easily. If you're an experienced marketing automation professional, our platform gives the ability to create complex automation via drag and drop automation builder. Our ever growing integrations allows you to connect with your favourite apps and platforms. Our all in one sales and markeing platform iCRM and our chatbot platform iBOT integrate with each other seamlessly giving you a super smooth lead generation and lead nurture process. Our office is based in the quite and beautiful neighbourhood of McMahons point in North Sydney. All the pricing for our services and platforms are available on request. We prefer to understand your business requirement first before talking about pricing. We enjoy giving the best result and utmost focus to our clients. Hence we only accept a limited number of clients at a time. This helps us to give our exclusive and undivided attention to your business goals. If the applications are open, feel free to apply to work with us. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ichatlabs.com/introduction/welcome-to-ichat-labs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.