Quick FAQ
Some of the commonly asked questions before getting started
What is a workspace?
Consider Workspace as your brand or a team space. You usually accommodate one business/brand in one workspace and it organizes all the resources for the business, such as payment accounts, email sender profiles, products information, etc. under this workspace.
Though you can use one workspace for multiple businesses you're able to connect multiple accounts.
What can you connect in a workspace?
Each workspace has it's own billing and limitation on members, bot users and bots. Refer to the pricing page for more information.
1 workspace can connect to:
only 1 omni bot (Up to 11 channels)
only 1 Facebook account (But multiple Facebook pages under this account)
only 1 Google account for Google My Business
only 1 Google account for Google Sheet
only 1 Google account for Gmail
only 1 Google account for Dialogflow
only 1 Intercom account
only 1 Stripe account
only 1 PayPal account
only 1 Cloudinary account
only 1 Calendly account
only 1 MongoDB Cloud account
only 1 Twilio account
only 1 SignalWire account
only 1 Message Media account
only 1 SendGrid account
only 1 MailChimp account
up to 10 SMTP profiles (SMTP email sender)
What is a bot
Consider a bot to be a conversational digital assistant that can automate conversations and provide answers to customer inquiries. It can be connected to various channels such as Facebook, WhatsApp, Instagram, and more. Bots can gather information about users and provide personalized responses based on their interactions.
In the backend, a bot is a collection of conversational flow built around certain logic. You can have many flows such as appointment flow, customer support flow and so on under one bot.
When you deploy this bot into Facebook channel, it becomes a Facebook bot. Similarly you can create Instagram bot, Whatsapp bot and more. If you want to know how one bot can be deployed in many channels all at once, check out What is Omni channel
What is a channel
A channel refers to a specific platform or communication medium through which a chatbot can interact with users.
Examples of channels include Facebook Messenger, WhatsApp, Instagram Direct Messages, Google Business Messenger, Telegram, and more.
Channels allow businesses to reach and engage with their customers on various platforms using a chatbot.
What is Omnichannel
Omnichannel is a feature in the chatbot platform that allows you to create a single chatbot and connect it to multiple channels, such as Facebook, WhatsApp, Instagram, WeChat, Line, Viber, Google Business Messenger, and Telegram. This enables you to manage all your channels using one chatbot.
This helps you to deploy one bot in many channels all at once instead of creating separate bots for each channels. So in short, your bot will be able to reply to your customers on your website, Instagram DMs, Facebook messenger and more.
What is the label 'PRO'
PRO refers to the features that are currently available in our Ignite plan and upwards. During your 14 day free trial period, you will be able to access all these Pro but after the trial if you decide to continue with the Free plan, you won't be able to use the features marked as 'PRO'.
What is a Bot user
Bot users are individuals who have opted-in to interact with a chatbot. They become contacts within the chatbot channel and provide valuable information for audience insights.
For example someone interacts with your bot via Instagram, that will be counted as 1 active bot user in the Instagram channel. If the same person interacts via Facebook messenger, they will be counted as a separate bot user in the Messenger channel.
This is essential for the bots to reply to contacts in the respective channels they interact with.
Bot users can be viewed, filtered, and segmented based on conditions such as tags or custom user fields. The user information includes details like name, gender, language, timezone, and local time.
Additionally, bot users can be deleted if they are inactive and you want to keep you active user counts within a certain limit.
Bot users can be imported or created manually, and for SMS and voice channels, there is an option to import users via a CSV file.
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